- Surveying customer satisfaction questionnaires, analyzing them, and preparing a comprehensive report on the results of the customer opinion survey and the extent to which their requirements and expectations are met.
- Listing customer complaints, identifying the department responsible for the subject of the complaint, and recording all complaint data and describing them accurately in a record list.
- Following up and assisting the department subject to the complaint in preparing corrective action.
- Conducting reviews on the corrective actions to ensure:
- The effectiveness of corrective action to resolve the complaint.
- The seriousness of those responsible for implementing the corrective action.
- Following up on removing the causes of the complaint, completing the corrective action follow-up form, and preparing a report for the head of the quality sector
- Keeping records of customer complaints in accordance with the procedures for monitoring and controlling records.
Bachelor's degree.Excellent English is a must.From 1 to 3 years of experience in customer service.