مدير خدمة عملاء


About the Role:

We are seeking a dynamic and motivated Call Center Manager to lead our team in providing exceptional customer service and sales . As a Call Center Manager, you will be responsible for overseeing daily operations, managing staff, and ensuring our call center meets its goals effectively and efficiently.


What You’ll Be Doing

Key Responsibilities:

Team Management: Lead, coach, and develop a team of call center agents. Conduct regular performance evaluations and provide feedback and training to enhance skills and productivity.


Operational Oversight: Monitor daily operations, including call volume, response times, and service quality. Ensure compliance with company policies and procedures.


Customer Experience: Ensure a high standard of customer service by addressing escalated issues and resolving complex customer concerns. Maintain a customer-centric approach in all activities.


Reporting: Prepare and present regular reports on call center performance, trends, and areas of improvement to senior management.


Experience and Qualifications:

  • Minimum of 7 years of experience in a call center environment
  • At least 2 years in a supervisory or managerial role.
  • Good in English “A2”.
  • Ability to work flexible hours
  • Build strong customer relationships and ensure exceptional customer satisfaction.
  • Resolve customer complaints and escalate issues as needed.
  • Analyze customer feedback to identify trends and opportunities for improvement.
  • Strong analytical and data analysis skills.

Skills:

  • Strong leadership and interpersonal skills
  • Flexibility
  • Excellent communication skills
  • Problem-solving and decision-making abilities
  • Analytical skills
  • Customer focus
  • Technical proficiency: Understanding of call center software and technology.


What we offer:

  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.
  • A chance to develop your skills


تاريخ النشر: ٢٨ أغسطس ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ٢٨ أغسطس ٢٠٢٤
الناشر: LinkedIn