CRM & HR Coordinator
Job Description:
CRM Responsibilities:
• System Management: Assist in maintaining and updating the CRM system, ensuring data accuracy and integrity.
• Customer Engagement: Support the development and execution of customer engagement strategies, working closely with the sales and marketing teams.
• Data Analysis: Analyze customer data to identify trends and opportunities, generating reports to guide business decisions.
• Customer Support: Respond to customer inquiries, resolve issues, and ensure a positive customer experience.
• Performance Monitoring: Track and report on CRM performance metrics to help optimize processes.
HR Responsibilities:
• Recruitment Support: Assist in the recruitment process, including job postings, resume screening, and interview coordination.
• Onboarding & Orientation: Facilitate new employee onboarding, ensuring a smooth transition into the company.
• Employee Records: Manage and maintain accurate employee records, ensuring compliance with labor laws and company policies.
• Training & Development: Coordinate employee training sessions and support ongoing development programs.
• Employee Relations: Assist in managing employee relations, addressing basic HR inquiries, and supporting conflict resolution.
Job Requirements:CRM Requirements:• Technical Proficiency: Experience with CRM software (e.g., Salesforce, HubSpot) and ability to learn new systems quickly.• Analytical Skills: Ability to analyze customer data and generate actionable insights.• Customer Focus: Strong customer service skills with a focus on maintaining high levels of customer satisfaction.• Communication: Excellent written and verbal communication skills, with the ability to interact with customers and internal teams effectively.HR Requirements:• HR Knowledge: Basic understanding of HR practices, labor laws, and regulations.• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.• Interpersonal Skills: Strong interpersonal skills with the ability to handle sensitive employee issues with discretion.• Attention to Detail: High attention to detail in maintaining employee records and managing HR processes.• Confidentiality: Ability to handle confidential information with integrity and professionalism.