- Collaborate as a team member on technology initiatives and projects.
- Managing multiple cases at one time, Testing and evaluating new technologies & following up with Employees to ensure the problem is resolved, prioritize and manage many open cases at one time & respond within agreed time limits to call-outs.
- Diagnose and troubleshoot software and hardware problems, Installing and downloading appropriate software & adapting existing programs to meet Employees' requirements & support the roll-out of new applications.
- provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues.
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date.
- Install and deploy new equipment and perform hardware/software upgrades and installations & support technical equipment, including desktops, laptops, printers, projectors, A/V equipment and peripherals & repairing.
Bachelor’s degree in computer science or a related field, or equivalent experience.CCNA and MCSA is a must (courses or self-study at least).Excellent communication and interpersonal skills.Demonstrates advanced technical skills in diagnosing, troubleshooting, and resolving software and hardware issues.Provides exceptional customer service, ensuring user satisfaction through clear and effective communication.Demonstrates flexibility and adaptability in a dynamic work environment, embracing changes and challenges with a positive attitude.Males only