Soft skills Trainer
- Conduct skills gap analyses to identify areas of improvement
- Design training curriculum within time and budget constraints
- Produce physical and digital educational material (e.g. videos and case studies)
- Onboard new Customer Service agents
- Coordinate individual and team sessions to discuss strengths and weaknesses
- Collect feedback from trainees and managers about training courses
- Report on impact of training programs
- Maintain updated records of training material, curriculum and costs
German Level B2+/ C1 English Level B1+/B2Proven work experience as a soft skills Trainer or similar role (Minimum 1 Year as a trainer in the BPO industry)Experience in a customer service position is a plusAbility to manage the full training cycle, including in-person activities and web-based learningHands-on experience with e-learning platformsExcellent organizational skillsSolid communication and presentation abilitiesAdditional certification in training is a plus