- Manage all collection and financial matters related to tenant subscriptions, renewals, and bills
- Receive payments from tenants for subscription renewals, service extensions, and bill payments
- Issue receipts, refunds, and credits to customers in a timely manner
- Register and update cash flow records accurately and promptly
- Respond to customer complaints and inquiries, and provide guidance and support as needed
- Coordinate with relevant departments to ensure seamless management of tenant accounts and collections
- Maintain detailed records of all financial transactions and customer interactions
- Identify late or non-paying tenants and initiate appropriate collection procedures
- Assist in developing and implementing effective collection strategies to maximize on-time payments
- Provide regular reports on collection activities, outstanding balances, and performance metrics
- Contribute to the continuous improvement of collection processes and policies
Bachelor's degree in finance, Accounting, or a related field.Fresh Graduates are most welcome to apply.Strong numerical and analytical skills with attention to detailExcellent communication and interpersonal skills to interact with customersKnowledge of relevant laws, regulations, and best practices in collectionsProblem-solving skills and the ability to handle customer complaints effectivelyCommitment to providing high-quality customer service