SWATX is hiring DC modernization - Runbook SME is responsible for collecting, creating, testing, and governing complex task activities such as DR activities (activation, dry test, Drill, etc...), application migration activities, DC modernization, etc..., into a single document (runbook) that contains all the environment details, and contacts' information, alongside the required activities to achieve such a complex task
Requirements
- This role is achieved through four stages:
- Data collection and interviews
- Acquire the acceptance criteria from Business owners, managers, or users
- Validate the acceptance criteria with Application teams and other technical teams as required
- Collect and document contact list
- Applications details
- App Owner
- App SME
- DB SME
- Application to server mapping
- Storage, SAN, NAS, RDMs,
- Application Dependencies
- Application DR capabilities
- RTO and RPO
- Runbook creation
- Follow Up with all technical SMEs to ensure all technical details are collected
- Organize technical steps in a logical order
- Assign a suitable time for each activity
- Ensure the total activities duration within the agreed event's window
- Discuss time plans with different stakeholders to avoid conflicts between activities
- Create dashboard(s) for activities follow up
- Runbook testing
- Run dry-run workshops to ensure all activities are collected and ordered
- Organize and conduct tabletop exercise(s)
- Governance
- Update Runbook actual time during activity
- Interface with different technical teams to ensure runbook steps are executed as planned
- Share activity progress with stakeholders through multiple channels (dashboards, status emails collaboration utilities)
- Collect and present lessons learned
Requirement:
- Understanding of Cloud technologies and migration methodologies
- Good knowledge of known virtualization platforms preferably vSphere, Hyper V , and other platforms will be considered as well
- Good knowledge of known containerization platforms preferably OCP and other platforms will be considered as well
- Good Knowledge of enterprise IT architecture for example
- Storage and/or backup configuration and replication options
- Different OS deployment and management techniques
- Network components and its configuration
- Strong communication and collaboration skills
- Logical and design thinking
- Problem Solving skills
- Data modeling and Data visualization
- IT service management knowledge
- Should have experience in Data Center Migration Discovery Phase, Data Center Migration Planning Phase, Data Center Migration Execution
- Experience with automated discovery tools e.g. Device 42, vRNI, etc
- Excellent skills in using advanced features of Microsoft Excel (Data Modeling and Analysis)
- Experience in conducting workshops, preparing migration strategies, migration plans, runbooks, and status reports
- Good understanding of Cloud/infrastructure components and migration methodology. Good documentation skills
- Strong stakeholder management skills - negotiation skills
Certification and Education
- Bachelor's degree in computer science/information systems or equivalent
- Preferred Data Engineering certificate(s)
- CCNA, network essentials, Comptia Network+ or equivalent
- ITIL V3 and/or V4 Foundation
- Certified from one of the major cloud provider
Desirable Skills And Experience
- Experience in delivering engagements under PRINCE2, PMP or TOGAF frameworks
- Understanding of ITSM framework(s)
- Experience in presenting at a user group, trade show, or similar is highly desirable
- Minimum 5 years experience working in enterprise DC implementation and/or migration projects