- Serving as the first point of contact for employees seeking technical assistance over the ticket system, phone, or email and ensuring that issues are resolved promptly based on a daily priority list.
- Following and implementing the company's data security rules to protect confidential information and maintain compliance.
- Ensuring that security measures and software upgrades are applied to desktops and laptops and kept up-to-date.
- Following up with clients to ensure that their technical issues have been fully resolved.
Performing remote troubleshooting through diagnostic techniques to identify and resolve technical issues. - Evaluating system potential by testing the compatibility of new programs with existing programs.
- Diagnosing and solving server software or application faults, including antivirus, Microsoft Office, and other software.
- Processing customer correspondence and handling escalated calls or customer issues as needed.
- Achieving Key Performance Indicator targets to meet business goals and objectives.
Keeping an inventory of all IT equipment, software, and license users for tracking and maintenance purposes.
A bachelor's degree in computer science or a related technical field is preferred.Experience 2+ yearsStrong problem-solving skills.Certification in Microsoft or Cisco is advantageous.Network troubleshooting experience is a must.Excellent writing and communication skills.