- Provide technical support to end-users via phone, email, chat, or in person, addressing hardware, software, and network-related issues.
- Diagnose and troubleshoot technical problems, using knowledge bases, documentation, and technical expertise.
- Resolve user issues related to computer hardware, software applications, operating systems, and peripheral devices.
- Install, configure, and deploy computer systems, applications, and software updates according to company standards and guidelines.
- Collaborate with team members and other IT personnel to escalate and resolve complex technical issues in a timely manner.
- Conduct system maintenance, including software updates, patches, and backups, to ensure the stability and reliability of IT infrastructure.
- Assist with the management and administration of user accounts, permissions, and access rights.
- Stay up-to-date with the latest technology trends, advancements, and best practices in the field of IT support.
- Maintain a high level of professionalism, customer service, and positive attitude when interacting with end-users.
Bachelor’s degree in Computer Science, Information Systems, or a related subject.From 5 - 7 years of experience in the same field.Understanding of concepts, configuration, and troubleshooting of computers, network, surveillance, and telecommunication applications and systems (MS-Office, Email, Internet technologies, security cameras, ADSL/VDSL routers, switches, etc.)Previous experience in manufacturing environment is preferred.Knowledge of Helpdesk systems & procedures.Knowledge of ITIL is preferred.Ability to work independently and as part of a team.Writing, editing and proofreading skills.Logical and systematic problem-solving ability.Customer service skills.Communication skills.Maintain confidentiality of information.“Days Off: 1 Days-Off [Friday] & the first 2 Saturdays form every month”.