Accounts Receivable Management: o Monitor and manage accounts receivable balances for all customers. o Maintain accurate and up-to-date records of customer accounts and payment status. o Prepare and send out invoices, account statements, and payment reminders to customers.

• Collection Activities: o Conduct regular follow-up with customers via phone, email, and other communication channels to ensure timely payment. o Develop and implement effective collection strategies to reduce outstanding receivables. o Negotiate payment plans with customers experiencing financial difficulties.

• Dispute Resolution: o Investigate and resolve any payment discrepancies or disputes in a timely and professional manner. o Coordinate with the sales and customer service teams to address and resolve customer issues affecting payment.

• Reporting and Analysis: o Prepare and present regular reports on accounts receivable status, collection activities, and aged debt to the Finance Manager. o Analyze trends in accounts receivable and provide recommendations for improvement.

• Customer Relationship Management: o Build and maintain strong relationships with customers to facilitate effective collections and address any concerns. o Provide exceptional customer service by responding promptly to inquiries and maintaining a professional demeanor. 

• Compliance and Documentation: o Ensure compliance with company policies and procedures related to accounts receivable and collections.

Education: Bachelor’s degree in finance, Accounting, Business Administration, or a related field.

 Experience: o Minimum of 3 years of experience in collections, accounts receivable, or a related role within the FMCG industry.