About The Job

We are looking for an Account Manager to create long-term, trusting relationships with our Merchants. The Account Manager’s role is to oversee a portfolio of assigned merchants, develop new business from existing clients, and actively seek new sales opportunities.

The ideal candidate will possess strong communication skills, a strategic mindset, and a proactive approach to managing merchants.

Responsibilities

• Serve as the lead point of contact for all merchant account management matters
• Regularly visit accounts within the portfolio to build relationships and ensure everything is functioning properly.
• Build and maintain strong, long-lasting merchant relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, merchant stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to merchant needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify opportunities for cross-selling within the portfolio and actively promote additional products and services to existing accounts.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed
• Analyze market trends to anticipate client needs and develop tailored solutions.
• Conduct regular training sessions for merchants to ensure they are fully utilizing our products and services.
• Work closely with the marketing team to develop strategies for client retention and satisfaction.