Are you passionate about delivering exceptional customer service?
Vodafone is seeking enthusiastic individuals to join our team as Call Center Representatives.
As a key member of our customer service team, you will be the first point of contact for our valued customers, providing support, resolving inquiries, and ensuring a seamless experience.
Responsibilities:
- Handle calls from customers regarding inquiries, complaints, billing, and technical issues.
- Provide accurate and efficient solutions to ensure customer satisfaction and retention.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other departments to escalate and resolve complex issues.
- Stay up to date with product knowledge and services to better assist customers.
Benefits:
• Attractive Salary, KPIs and Connectivity allowance.
• Fully paid training.
• Work from home opportunity.
• Social and Medical Insurance.
• Healthy work environment.
Fluency in English is a MUST.Previous Customer Service experience in technical support is a must.Bachelor's degree in engineering and computer science is preferred.Graduates only.Egyptians only.Cairo and Alexandria residents only. Flexibility to work in shifts.Maximum age 40 years old.