Role purpose:
The Customer Project Manager has a critical role in leading customer-facing complex end-to-end projects for Vodafone's Technology Enterprise Customers (Vodafone Germany). They are responsible for managing multi-party teams and typically oversee complex IT solutions (Fixed networks, Unified comms, security, Cloud computing ,etc…) that aim to transform operations across several countries within a region. This role reports to the Agile Portfolio Lead or working within a program reporting to the Program Manager with a delivery structure.
The Customer Project Manager has day-to-day accountability for a project team supporting and leading enterprise customer delivery with a total of up to €1 million TCV annually. They are responsible for setting governance controls for the project and ensuring alignment with corporate, customer, and local standards. They focus on assurance and gate reviews, defining project costs, budgets, staffing requirements, project resources, and project risk and change strategy.
In addition, the Customer Project Manager is accountable for ensuring that all interrelated projects, dependencies, assumptions, and risks are identified, stakeholder buy-in is achieved, stage plans created, managed, and reported throughout the project's lifecycle. They focus on alignment to Time, Cost, and Quality and ensure that all projects adhere to mandated Vodafone best practice methodology and processes. They engage with and seek improvements to processes and provide leadership and contribution to all Vodafone process and methodology discussions/workshops that affect project management.
The Customer Project Mangers engages from presales phases up until successful operational go live.
Key accountabilities and decision ownership for the role include:
1. Vision, Planning, and Control
o Engages with the sales and presales teams to ensure proper expectations of the business case/contract are achievable and properly planned.
o Integrating all project work streams and plans into the overall project plan.
o Managing and controlling the performance of the project plan and embedding measurable project outcomes and critical success factors into it.
o Formulating and managing stakeholder communication plans.
o Planning and managing the people utilization, including recruitment, competency profiles, and development for the duration of the project.
o Forecasting and managing resource supply and demand throughout the project's lifecycle, including colleagues, technology, and financial resources.
o Controlling revenue realization as per the agreed and signed off plan and baseline.
2. Organization and Leadership
o Managing the team in successfully delivering the project and balancing priorities.
o Managing project planning and resourcing processes.
o Initiating and influencing relationships with and between key stakeholders, both internal and external to the project.
o Producing a project stakeholder map and conducting analyses to ensure that stakeholder needs are understood and met.
o Supporting effective business change by building relationships with and between senior strategists, planners, designers, operations business partners, and business change managers.
o Working to improve relations and provide continuing support to open communications with and between stakeholders.
3. Quality Assurance and Reporting:
o Apply quality assurance standards across the project.
o Implement suitable project and project status reporting mechanisms for work streams within the project.
o Ensure timely and accurate reporting of budget, timelines, quality, scope, outcomes, and performance against agreed critical success factors.
o Maintain accurate financial reports and project document library.
o Produce project level lessons learned and closure reports.
4. Risk, Issue and Change Management:
o Define the project's risk and change strategy.
o Maintain regular risk management and mitigation planning.
o Ensure stakeholders are fully informed of risks and potential impacts.
o Maintain an effective change management process.
o Review and adjust financial and investment plans in the event of project scope changes.
o Manage, forecast, and report on all project-related budget and expenditure.
Core Competencies, Knowledge, and Experience:
o 2 years or more of relevant experience, including management of major complex projects with expertise in ICT fields.
o Actual hand-on experience in project management delivery frameworks (Waterfall/Agile/Both)
o Flexible with the ability to maintain effectiveness in a changing environment.
o Leadership and stakeholder engagement skills to create and manage high-performing cross-functional teams to deliver against agreed plans to the customer.
o Able to respond positively and convincingly to constructive challenges from the team and oversee the management of any issues with poor performance.
o Professional and customer-centric with the ability to deliver confident and engaging presentations at the most senior level and provide an interface with other areas of business to ensure departmental knowledge is shared and obtained.
Must-have Technical / Professional Qualifications:
• C Level German is a must
• Prince 2 Foundation / PMP/ PMI-ACP
• Proven experience of concurrently managing multiple delivery customer projects or projects of differing size and complexity to meet business expectations and deliver results.
• Proven ability to build relationships and influence at all levels internally and externally, including excellent customer facing skills (ability to communicate, effectively, with the customer account teams, in addition to end users and technical persons)
• Experience in project and project budget management
• Strong cross-functional working capabilities
• Excellent interpersonal and communication skills
• Strong leadership skills with the ability to drive an effective project team.
• Understanding and experience of working in a telecommunications environment
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