- Technical Support:
- Respond to helpdesk tickets, emails, and phone calls from end-users seeking technical assistance.
- Diagnose and resolve hardware, software, and network issues.
- Provide guidance and training to users on IT-related topics and best practices.
- Network:
- Cabling and wiring knowledge
- Patching, testing
- CCTV knowledge
- System Maintenance:
- Perform regular maintenance tasks such as software updates, patch management, and system backups.
- Monitor system performance and identify potential issues before they become critical.
- Assist in the setup, configuration, and deployment of new hardware and software.
- User Management:
- Create and manage user accounts, permissions, and access rights.
- Ensure data security and confidentiality by adhering to company policies and procedures.
- Documentation:
- Maintain accurate records of technical issues, resolutions, and user interactions.
- Develop and update user manuals, guides, and FAQs to improve user self-service.
- Collaboration:
- Work closely with other IT team members to resolve complex issues and improve overall service quality.
- Participate in IT projects and initiatives as needed.
- Customer Service:
- Provide excellent customer service and maintain a professional demeanor in all interactions.
- Follow up with users to ensure their issues have been resolved to their satisfaction.
Proven working experience in providing Help Desk supportProficiency in EnglishWorking knowledge of help desk software, databases and remote controlStrong client-facing and communication skillsAdvanced troubleshooting and multi-tasking skillsCustomer service orientationBS degree in Information Technology, Computer Science or equivalent