- Guide and direct customer service team towards achieving operational goals.
- Overseeing and assessing customer service staff activities and providing them with performance related feedback.
- Monitoring daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Investigating and solving customer service complaints.
- Assisting in the development and implementation of service policies and explaining these to staff and customers.
- Implementing sales strategies.
- Monitoring the performance of the sales team
- Compiling and presenting sales reports.
- Align with operation team required departments in complaints ,updates and promotions
Bachelor’s degree.Previous experience working in same positionExperience in pharmaceutical or Medical company is a must.Strong managerial and leadership skills.Ability to multitask.Good verbal and written English communication skills.Ability to work well under pressure.Ability to write and present reports.Strong organizational skills.Strong Communication skills.Strategic visionGood planning skillsVery good English speaker.