Job summary/overview

The Career Advisor Assistant is responsible for providing support to the company employees whenever there is dissatisfaction or identified risk of resignation or request to be transferred, to accomplish a successful integration or retention in the company.

Key responsibilities and accountabilities

• Analyze and act in all situations related to contract resignations / non-renewals communicated to the HR team, regardless of the communication channel chosen by the employee and through resignation reports:
• Contact employees and fully understand their labor or personal needs in order to make the right offer for them to stay in the company
• Establish contact and find solutions internally with other departments or with external entities, according to the employee’s needs, to successfully retain the employee.
• Contact employees to perform stay or exit interviews.
• Communicate with all stakeholders in order to facilitate processes within the company such as transfers, internal promotions, etc.
• Employee complaints management.
• Perform continuous improvement interviews on projects followed by meetings with operational management to discuss findings and define improvement opportunities.
• Conduct Focus Group sessions.
• Complete special projects as assigned.
• Act with initiative, make things happen.
• Be focused on delivery and productivity improvement.
• Be a true team member in Teleperformance Portugal – focused on the success of the company.
• “Enthusiastically” communicate the company’s culture and values.
• Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).
• Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to department's processes, GDPR - General Data Protection Regulation, GECSP - Global Essential Compliance, Information Security Policies, HR, etc.
• Communicate to leadership any known infractions of these Corporate Policies and procedures immediately.

Work Experience

• At least 1 year of experience in the role or in Human Resources positions

Technical Skills

• Working knowledge of Microsoft Office Suite (Excel, Word)
• Ability to use Internet applications.
• Working knowledge of HR tools.

Competencies and specific skills

• Customer oriented
• Diversity orientation
• Flexibility
• Interpersonal skills
• Problem solving