Job Overview: The IT Help Desk Technician is responsible for providing technical support and assistance to end-users within the organisation. This role involves diagnosing and resolving technical issues, installing and configuring software and hardware, and maintaining IT systems to ensure optimal performance. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a thorough understanding of IT systems and software.
Job Description:
-Provide guidance and support to end-users on IT-related matters.
-Hardware and Software Management: -Install, configure, and update software and hardware.
-Perform regular maintenance and updates on IT systems.
-Manage inventory of hardware and software assets.
- Provides support for WAN and LAN network connectivity or related network issues for the user community.
- Configure network devices as directed.
-Troubleshoot the network services (printing, email service, internet access, file sharing).
- Maintaining computer networks and systems including software, routers, and other physical hardware.
1-2 years of experience in a technical support or IT help desk role. Skills: -Familiarity with networking concepts and technologies. -Experience with common software applications (e.g., Microsoft Office, email clients). -Strong problem-solving and analytical skills. -Excellent verbal and written communication skills. -Ability to work independently and as part of a team. -Customer-oriented with a focus on providing high-quality service