Job Summary:
The Quality Control Specialist will be responsible for monitoring and evaluating operational processes, products, and services to ensure compliance with established quality standards. This role plays a critical role in maintaining and enhancing the reputation of the establishment by delivering exceptional quality experiences to guests.

Key Responsibilities:
Quality Control Processes:

• Develop and implement comprehensive quality control processes and procedures to ensure adherence to established quality standards throughout the hospitality establishment.
• Collaborate with cross-functional teams to define quality metrics, benchmarks, and performance indicators.
• Continuously review and enhance quality control processes based on industry trends and best practices.
• Create a checklist for each process/product to measure the degree of implementation and compliance of SOPs/blueprints.
• Create a monthly plan for unit audits and get it approved by the quality management head.

Product and Service Inspections:

• Conduct regular inspections and evaluations of products, services, and operational processes to ensure compliance with quality standards and guest expectations.
• Monitor and evaluate the quality of guest rooms, amenities, food and beverage offerings, cleanliness, and overall guest experience.
• Identify deviations from quality standards and provide detailed reports and recommendations for improvement.
• Inspect pre-operational units and make sure they meet Lemon Spaces standards before they go live.
• Inspect potential units and create an inspection report of the condition and action plan for the involved parties.

Compliance Monitoring:

• Ensure compliance with regulatory requirements, health and safety standards, and brand guidelines.
• Conduct audits and assessments to verify compliance across various departments, including food safety, sanitation, housekeeping, and operational procedures.
• Collaborate with department heads and employees to address non-compliance issues promptly and effectively.
• Follow up on the corrective action plan with the issued department's head and report to the quality head for any delay in the plan.
• Escalate major defects that preventing unit from reaching Lemon Spaces standard, through quality department head to top management for needful action.

Data Analysis and Reporting:

• Collect, analyze, and interpret quality-related data, including guest feedback, inspections, audits, and performance metrics.
• Identify trends, patterns, and areas for improvement based on data analysis.
• Prepare regular reports on quality control performance, highlighting key findings and recommendations.

Supplier and Vendor Management:

• Evaluate and monitor the performance of suppliers and vendors to ensure the delivery of high-quality products and services.
• Collaborate with procurement and supply chain teams to establish quality requirements for suppliers and conduct regular quality assessments.
• Address quality-related issues with suppliers and vendors promptly to maintain quality standards.