Managing the Delivery Representatives Team:
- Organize work schedules and monitor representatives' performance.
- Ensure fair distribution of tasks and coverage areas.
Coordinating and Organizing Delivery Operations:
- Plan daily delivery routes in advance.
- Monitor delivery movement in real-time and intervene when necessary to resolve issues.
Performance Monitoring and Quality Assurance:
- Monitor representatives' performance in terms of speed and accuracy of deliveries.
- Handle customer complaints and work quickly to resolve them.
Report Preparation:
- Prepare periodic reports on team and delivery performance.
- Provide suggestions to improve efficiency and reduce costs.
Communication and Coordination:
- Maintain continuous communication with the team and other internal departments to ensure smooth workflow.
- Coordinate with the customer service department to resolve any delivery-related issues.
Educational Qualifications:Preferably hold a bachelor's degree in business administration, logistics, or a related field.Experience:Previous experience in managing delivery teams or logistics.Skills in planning, organization, and time management.Personal Skills:Strong leadership and administrative abilities.Excellent communication skills.Ability to handle pressure and make quick decisions.Technical Skills:Proficiency in using delivery and logistics management software.Good knowledge of office applications (such as Excel and Word).Additional Requirements:Proficiency in the English language is preferred.Ability to travel and flexibility in working hours.