Key Accountabilities & Decision Ownership
1. Leading of processes connected to change management
• Review the RFC Fields
• Assess changes impact/risk
• Communicate with the technology stakeholders that may be impacted
• Discuss daily changes in daily CAB (Change advisory Board)
• Authorize the approved RFC
• Define and measure success metrics and monitor change progress
2. Technical Background
• Knowledge and Mobile Network Technologies to assess the RFC
• IT background.
• Knowledge in ITIL framework
• 1 year of experience in Telecom/IT Fields
3. Stakeholder Management
• Strong communication to stockholder
• Conflict resolution.
• Apply best practice methodologies
• Consult and coach project teams regarding CM Process
• Coordinate efforts with ither specialist
4. Communication / Feedback
• Running daily and weekly CAB
• Follow up on the previous day changes that implemented successfully
• Follow-up to respond to the RFC requesters
• Communicate to the CC with the changes that will impact the customers or changes that will impact CC daily operations to get Their approval
Core Competencies, Knowledge, and Experience
Technical / Professional Expertise
• Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience
• Basic Understanding of 2G-3G-4G telecom networks, network elements and telecom services.
• ITIL Foundation Certificate
• IT Knowledge
• Agile PM knowledge
• communication skills
• Leadership skills
• Strong decision making