Reporting to the General Manager, the Customer Service Officer will interact with customers via phone or email to provide information in response to inquiries about Colortek’s products and services, to handle and resolve customer cases. Also, will assume the responsibility for proactively developing business opportunities in both public and private sectors in the Egyptian marketplace.

Key Accountabilities:
▪ Confer with customers and provide information about products or services. 
▪ Use the Customer Relationship Management software to track available stock, manage order with the delivery section, monitor and follow up distribution. 
▪ Use the Customer Relationship Management to process and follow-up on customer cases such as complaints, support request, etc. by referring and coordinating with the relevant departments. 
▪ Take and process customers’ sales orders, while implementing Colortek’s processes to issue quotation (RFQ) for services and products requested and follow up on conversion in coordination with the relevant departments. 
▪ Contact customers when their accounts are delinquent. Arrange for Collection with DC according to preset policies. 
▪ Achieving agreed targets for volume, value and margin. 
▪ Gaining short, medium and long term specification commitments. 
▪ Carrying out detailed site condition surveys. 
▪ Setting discount rates (with agreed limit) and determining price schedules. 
▪ Making data-informed decisions to drive performance and resource allocation. 
▪ Setting sales quotas and goals. 
▪ Defining and executing territory sales plans