• Job Summary: The Operations Manager is responsible for overseeing the daily operations of the coffee shop chain to ensure exceptional customer service and maintenance of quality standards. The Operations Manager must work alongside employees in all aspects of the business during the first three months to learn all the details and intricacies to ensure a complete understanding of operations and improvement opportunities.

Duties and Responsibilities:

Daily Management:

• Oversee daily operations of the coffee shops to ensure operational goals are met.
• Develop and implement strategies to improve performance and productivity.

Field Work:

• Work with employees in all roles for the first three months to learn all aspects of daily operations.
• Participate in preparing and serving beverages and food, cleaning the shop, managing inventory, and customer service to ensure a thorough understanding of the work environment and processes.

Training and Development:

• Provide ongoing training to employees to enhance their skills and improve service levels.
• Develop plans for employee growth and ensure they are prepared for higher responsibilities.

Quality Management:

• Ensure compliance with quality and food safety standards.
• Monitor and evaluate employee performance to ensure excellent customer experiences.

Inventory Management:

• Track inventory levels and ensure the availability of necessary materials for uninterrupted operations.
• Manage relationships with suppliers to secure the best prices and quality.

Customer Service:

• Address and resolve customer complaints effectively and promptly.
• Foster a culture of excellent customer service within the coffee shops.

Reporting and Analysis:

• Prepare monthly reports on operational performance and sales.
• Analyze data to identify trends and opportunities for improvement.

Qualifications and Experience:

• Bachelor’s degree in Business Administration or a related field.
• Minimum of 5 years of experience in operations management within the coffee shop or restaurant industry.
• Strong leadership skills with the ability to manage teams effectively.
• Excellent communication and negotiation skills.
• Ability to work under pressure and solve problems efficiently.
• Good understanding of quality management and food safety principles.

Personal Attributes:

• Dedication and commitment to achieving company goals.
• Ability to adapt to changes in the work environment.
• Hands-on approach and initiative in improving operations and services.

Benefits:

• Competitive and high salary commensurate with qualifications and experience.
• Supportive and motivating work environment.
• Opportunities for professional development and career growth.

Additional Requirements:

• We are looking for educated and cultured individuals with broad knowledge and strong general culture.
• Applicants must be able to communicate effectively and interact confidently with different customers and the team.

 Educational Qualifications:Bachelor's degree in Business Administration or a related field.Experience:Minimum of 5 years of experience in operations management within the coffee shop or restaurant industry.Leadership Skills:Strong ability to lead and manage teams effectively.Skills in motivation and guidance to ensure operational goals are achieved.Personal Skills:Excellent communication and negotiation skills.Ability to interact confidently with various customers and team members.Dedication and commitment to achieving company goals.Ability to adapt to changes in the work environment.Technical Skills:Good understanding of quality management and food safety principles.Ability to analyze data and prepare operational reports.Extensive knowledge of all aspects of technology used in operations management, such as point-of-sale systems, inventory management, and customer management software.Additional Requirements:We are looking for educated and cultured individuals with broad knowledge and strong general culture.Ability to work under pressure and solve problems efficiently.Hands-on approach and initiative in improving operations and services.Training and Development:Ability to provide continuous training to employees and enhance their skills.Develop plans for employee growth and ensure they are prepared for higher responsibilities.Quality and Inventory Management:Ensure compliance with quality and food safety standards.Monitor inventory levels and manage supplier relationships to ensure the availability of necessary materials for uninterrupted operations.Customer Service:Skills in addressing and resolving customer complaints effectively and promptly.Foster a culture of excellent customer service within the coffee shops.Including extensive knowledge of all aspects of technology used in operations management ensures that the Operations Manager can leverage technology to improve efficiency and productivity in the coffee shops.