Job Description
we are hiring a Support Consultant with a strong accounting background or accountants who want to change careers to ERP Consultancy with the required skills. The ERP Support Consultant will provide support to clients in the system. They will troubleshoot issues and develop custom reports and solutions. As an ERP Support Consultant, you will work closely with other development and implementation team.
Responsibilities:
Respond to clients' problems via helpdesk tickets and other communication channels, assign them to the expert, and follow up with them until they are solved.
Must track, solve and report support issues and recommend solutions.
Collaborate with functional & technical consultants to resolve complex issues.
Deliver accounting & bookkeeping services.
Must deeply understand how our ERP system work and can configure them to meet a client's needs.
Job RequirementsBSc in Accounting, Finance or relevant degreeWork experience as an AccountantGood command of English and strong computer skills.Excellent knowledge of accounting regulations and procedures.MS Excel skills Must have a knowledge of ERP systems.Preferred to have previous ERP Support and implementation experience.Strong negotiation and persuasion skills.Excellent Analytical thinking and problem-solving skills.