Key Responsibilities:

- Relationship and Contract Handling:

• Develop and maintain strong relationships with key suppliers of hotels, transports, tour guides, and restaurants.
• Maintain excellent contact with our existing travel agents and attract more business and partners by providing unique services.
• Oversee the contracting process of all suppliers to ensure favorable terms and conditions for the company.

- Supervision of Department’s divisions Managers and Staff:

• Work from the head office in Cairo and was responsible for the company branches in Hurghada and Sharm Elsheikh
• Ensure that the company, policies, procedures, values, operational manual, workflow process, and team spirit are all implemented by every team member.
• Led and mentor department managers, sales, operation, reservation, transport & representatives, and staff to ensure alignment with company quality, goals, and objectives.
• Supervis operation of representatives, tour guides, restaurants, hotels, and local tourism authorities.
• Work collaboratively to implement and execute departmental strategies.
• Motivate the existing team and hire new qualified achievers.
• Report directly to the General Manager and the Director of the company.

- Revenue and Statistics Management:

• Monitor and analyze revenue streams and departmental statistics.
• Implement strategies to optimize revenue and enhance departmental performance.

- Customer Service and Product Variety:

• Ensure the delivery of the highest standard of customer service.
• Diversify and enhance the product variety in alignment with market trends.

- Marketing and Promotions:

• Oversee advertising and promotional activities on social media and various platforms.
• Coordinate with the marketing team to ensure the best results of the marketing campaigns.
• Represent the company at exhibitions and travel workshops in Egypt and overseas.

- Website Management and Administration:

• Have the knowledge and understanding to mentor the website admin, developers, updates, security, content, SEO, and overall improvement.
• Manage the daily operation of the company’s website functions and operations to ensure up-to-date and engaging content and sales
• Coordinate with administration to streamline workflows.

- Software and Workflow Coordination:

• Supervise the use of software tools within the company.
• Organize workflow between different departments, with a focus on the inbound and accounting departments.

- Customer Follow-Up:

• Maintain consistent communication with B2B and B2C customers to ensure satisfaction.
• Address customer concerns promptly and efficiently.
• Keep accurate records to be used in staff training and business development.