OdooTec is hiring a Support Consultant with a strong accounting background or accountants who want to change careers to ERP Consultancy with the required skills and excellent English Language. The ERP Support Consultant will provide support to clients in the system. They will troubleshoot issues and develop custom reports and solutions. As an ERP Support Consultant, you will work closely with other development and implementation team members to ensure the Odoo system's successful implementation by providing expert-level support and guidance to users.
Responsibilities:
- Respond to clients' problems via helpdesk tickets and other communication channels, assign them to the expert, and follow up with them until they are solved.
- Fix system problems or any issues disrupting the system service that business users depend on.
- Engage with clients to handle and deliver information in reply to inquiries and concerns about products and services.
- Must track, solve and report support issues and recommend solutions.
- Analyze, categorize, and prioritize tickets according to their level of urgency and impact.
- Collaborate with functional & technical consultants to resolve complex issues.
- Document issues and resolutions for future reference.
- Participate in the functional testing process for recently launched projects.
- Must deeply understand how Odoo systems work and can configure them to meet a client's needs.
- Skills to write Change Requests Documents.
- Provide upselling support services.
- Deliver accounting & bookkeeping services.
BSc in Accounting, Finance or relevant degreeWork experience as an AccountantExcellent command of English and strong computer skills.Excellent knowledge of accounting regulations and procedures, including the Generally Accepted Accounting Principles (GAAP)Advanced MS Excel skills including Vlookups and pivot tablesExperience with general ledger functionsMust have a deep knowledge of ERP systems.Preferred to have previous ERP Support and implementation experience.Experience in Odoo is a big plus.Strong negotiation and persuasion skills.Excellent Analytical thinking and problem-solving skills.Strong interpersonal, communication, and presentation skills.Strong attention to detail and good analytical skillsAdditional certification (CPA or CMA) is a plus