· Lead and manage a team of system administrators, technicians, support staff, and data analysts.
· Set clear objectives, provide guidance, and mentor team members to foster their professional growth.
· Foster a collaborative and innovative work environment within the team.
· Monitor system performance and ensure high availability and reliability.
· Implement security measures to safeguard systems against cyber threats and data breaches.
· Conduct regular system audits to identify areas for improvement and optimization.
· Serve as the escalation point for resolving complex technical issues and helping end-users.
· Develop and maintain IT support processes and procedures to ensure timely resolution of incidents and service requests.
· Collaborate with other departments to understand their technology needs and provide appropriate solutions.
· Manage and optimize databases to ensure efficient storage, retrieval, and analysis of data.
· Develop and maintain data models, schemas, and structures to support business requirements.
· Perform data analysis to extract insights, identify trends, and support decision-making processes.
· Implement data governance policies and procedures to ensure data accuracy, consistency, and security.
· Collaborate with business stakeholders to define data analytics requirements and deliver actionable insights.
· Plan and execute system upgrades, migrations, and implementations.
· Define project scope, objectives, timelines, and deliverables.
· Coordinate with stakeholders to ensure projects are completed on time and within budget.
· Evaluate and select vendors for IT products, services, and data analytics tools.
· Negotiate contracts and service level agreements (SLAs) with vendors to ensure cost-effectiveness and quality of service.
· Monitor vendor performance and address any issues or concerns that arise.
· Develop training programs and materials to enhance the technical skills of team members and end-users.
· Create and maintain documentation for systems, processes, procedures, and data analytics workflows.
· Conduct regular training sessions and workshops to educate users on best practices and new technologies.
· Ensure compliance with relevant regulations, industry standards, and organizational policies.
· Implement controls and procedures to protect sensitive data and ensure data integrity.
· Collaborate with internal audit teams and external regulators to demonstrate compliance and address any findings or recommendations.
· Bachelor’s degree in computer science, Information Technology, Data Science.· Technical background is mandatory.· At least 5-7 years of experience preferred.· Proven experience in systems administration, technical support, data analysis, and database management.· Strong leadership, interpersonal, and communication skills.· In-depth knowledge of IT systems, networks, security, infrastructure, data analytics tools, and database management systems.· Proficiency in project management methodologies and tools.· Effective problem-solving, decision-making, and analytical abilities.· Relevant certifications (e.g., CompTIA Security+, SQL certifications) are a plus.