- Develop cost estimates, logging needed parts and the time needed for repairs
- Schedule the most appropriate Service Technician for each job
- Convey all necessary information regarding costs, parts, work and Technicians to customers
- Call the customer to arrange appointments
- Meet with customers to discuss their requirements and relay those requirements to the Service Technicians
- Contact customers in the case of additional work to relay the details and extra costs
- Enter the details of repair jobs on the company’s network and prepare repair instructions
Proven work experience as a Service Writer or similar roleComputer literacy and knowledge of office software programsExcellent communication and customer service skillsStrong record-keeping skillsThe ability to understand and relate technical issues to the service team from customers’ non-technical descriptionsA high school diploma or equivalent is preferred