- Lead and empower a team of sales and customer support moderators.
- Identify and implement process improvements to enhance customer service delivery.
- Stay up-to-date on product knowledge, company policies, and sales strategies.
- Prepare insightful weekly and monthly reports for management.
- Monitor team performance and report on metrics.
- Set clear team goals and motivate team members.
- Oversee day-to-day operation.
Bachelor's degree in a relevant field (Sales, Marketing, Business Administration) or equivalent experience.Proven work experience as a team leader or supervisor.Excellent communication and leadership skills. Degree in Management or training in team leading is a plus.