Job Description - Information
The primary role of the Network Engineer is to be responsible for the support, implementation, troubleshooting, issue resolution, configuration and maintenance of the existing and future corporate network infrastructure. Focus will be on actively and responsibly carrying out project-related activities that are assigned via ticketing system or via a project scope of work. Ensure that all network devices and their applications/services are secure via hardening and continuous patching. Ensure that all network devices are functioning properly by continuous monitoring of recourses and to properly document network infrastructure
Key ResponsibilitiesEnsure that all network devices are hardened.Ensure that all network devices are up to date and patchedEnsure that all network devices are functioning properlyEnsure that all network devices are properly documentedEnsure that all network logs are analysed for potential risksEnsure that all network devices are properly decommissionedEnsure that access to all network devices is properEnsure that all licensing on network devices is properTo be available in Shifts rotated on 24/7 basis with 2 day week offBe positive and proactive and have a desire for applying continuous improvement processesAdhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security.Adhere to Internal and External TP StandardsAttend recurrent trainings published by the Client/Company on a regular basis.Work with other teams within IT and Production to troubleshoot and resolve issuesKnowledge – Qualifications:English C1 or above CEFR proficiency levelCollege diploma or equivalent in IT related field Cisco network management certificates CCNA (mandatory) CCNP is preferableFortinet certifications mandatoryExperience:Minimum 3 to 6 years experience in network/firewall administrationMinimum SkillsCisco Firewalls (ASA, NGFW)Fortinet FirewallsCisco Routers (ISR, ASR)Cisco Switches (Catalyst, Nexus)Cisco Wireless Controllers (WLC)Cisco Identity Service Engines (ISE)Cisco MerakiFamiliarity/Experience with:VRFsOTVEIGRPBGPOSPFVSS and VPCHSRP802.1xVLANsVPNsInterpersonalEffective written/verbal communication skillsSolution centric mindsetCustomer centric approachCustomer/Technical service skills when working with clients Problem Solving SkillsMultitaskingTroubleshootingAnalytical skillsProblem-Solving & Critical ThinkingProject organizationAbility to work in a fast paced environmentPerform under pressure Process Specific KnowledgeTechnical writing in EnglishTechnical diagram creation