Job Description:

• Patient Communication: Answer incoming calls, emails, and messages from patients and their families, providing information and addressing inquiries about LIPS services in a professional and courteous manner.
• Appointment Scheduling: Coordinate and schedule appointments for lab tests, imaging services (Ultrasound, MRI, CT scans), outpatient consultations, GP services, wellness programs, and screenings, ensuring accurate and timely booking// booking and matching patients with consultants 
• Sales and Promotion: Identify and pursue opportunities to promote and sell LIPS services. Provide detailed information about the benefits of our services and encourage patients to utilize our comprehensive healthcare offerings. // identify opportunities to maximize bookings and consultants’ appointments from the inquires 
• Information Management: Maintain and update patient records and appointment details in the system, ensuring confidentiality and accuracy.
• Support Services: Provide detailed explanations of procedures and answer patient questions regarding LIPS services.
• Problem Resolution: Address and resolve patient issues or concerns promptly, escalating complex cases. 
• Obtain payments and authorization codes before the appointment
• Follow-up: Conduct follow-up calls to patients to confirm appointments 
• Customer Service Excellence: Maintain a high standard of customer service, striving to exceed patient expectations in every interaction.