- Keep track of monthly, quarterly and yearly goals
- Work with management to assess and improve processes and policies
- Monitor and report on revenue and cash flow
- Uphold and enforce company policies
- Train new hires
- Address employee complaints or performance issues as needed
- Check in with employees regularly to determine satisfaction
- Schedule shifts
- Help management create the department’s budget
- Address customer issues and complaints
- Schedule regular maintenance and cleaning of facilities
- Meet regularly with upper management to stay informed on company issues
- Oversee security of the facility
Work experience as a Duty Manager or similar management rolePrevious experience in the industry preferredCustomer service experienceKnowledge of cash management and bookkeeping proceduresTeam management skillsStrong organizational skillsExperience with facilities maintenance and/or securityStrong problem-solving skillsAvailability to work in shifts including weekendsBSc in Business Administration is a plus