- Receiving reports from the finance department with no. of customers, and amount of cash collection on weekly basis.
- Set a plan on a daily, weekly & monthly basis for the collection schedule.
- Make calls, visits & emails for customers to confirm the collection time & amount on a daily, weekly basis.
- Handling cash disputes with customers and related departments.
- Following up on getting checks, cash & transfers from customers.
- Delivering cash collected to the finance department or deposits in the bank.
- Handling cash collection issues with the sales team & following up with them.
- Generate reports for collections status on a daily basis with the end of day and on monthly basis with all collections through the previous/upcoming months.
- Generate aging reports weekly with all details of cash collection.
- Coordinate with teammates the collection plan.
- Support In any other tasks according to business needs.
Bachelor's degree is a must.Proven experience as a Collection Specialist or similar roleKnowledge of billing procedures and collection techniques (e.g. skip tracing)Familiarity with laws related to debt collection (e.g. FDCPA)Working knowledge of MS Office and databasesComfortable working with targetsPatience and ability to manage stressExcellent communication skills (written and oral)Skilled in negotiationProblem-solving skills