As a Training Facilitator (French/English Bilingual), You Will…
- Provide training to new and existing employees
- Develop and deliver training plans and curriculum to classes of up to 25 people
- Develop and utilize a variety of creative teaching techniques
- Develop and administer knowledge assessment testing
- Assist with Quality Assurance monitoring, feedback and coaching
- Maintain up-to-date reporting on training progress, effectiveness and improvements
- Stay informed of current client products and services
- Interact with partners, ensuring they understand the training environment, successes and opportunities for development
- International travel is required
As a Training Facilitator (French/English Bilingual), You Have…Must be bilingual in both English and French, written and verbal. Language proficiency will be a key competency to be successful in this roleA University and/or College Degree / diploma100% open availability & ability to work over 40 hrs/week as neededKnowledge of adult learning principles and the ability to implement these principles into a training curriculum Experience conducting training needs analyses for internal and external partners2+ years previous contact center experience preferred and a minimum of 3 years of experience delivering classroom trainingExperience in customer service trainingKnowledge of existing and emerging training methods, tools and techniquesStrong verbal and written communication skills, including presentation skills Excellent attention to detail with good time management skillsIf Interested please do share you CV to the number: +917659852615 Brawny Sam Karzee