Certainly! Here’s the revised job description:

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**Job Title:** Customer Support Representative (English Fluency Required)

**Location:** New Cairo, Egypt

**Job Type:** Full-Time

**Job Description:**

We are looking for a dynamic and customer-oriented individual to join our team as a Customer Support Representative in New Cairo. The ideal candidate will have intermediate to advanced proficiency in English (B1, B2+ levels) and a passion for helping customers. Graduates and undergraduates are welcome to apply.

**Responsibilities:**

- Provide exceptional customer support via phone, email, and live chat in English.
- Respond to customer inquiries promptly and accurately, ensuring a high level of customer satisfaction.
- Resolve customer complaints by identifying issues, offering solutions, and following up to ensure resolution.
- Assist customers with product and service information, order placements, cancellations, refunds, and exchanges.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Follow communication guidelines and procedures to maintain company standards.
- Collaborate with other team members and departments to resolve complex issues and improve service delivery.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

**Requirements:**

- Intermediate to advanced proficiency in English (B1, B2+ levels).
- Strong communication skills, both written and verbal.
- Ability to handle customer interactions professionally and courteously.
- Problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with CRM systems is a plus.
- Prior customer service experience is preferred but not required.

**Education:**

- Graduates and undergraduates from any field of study are welcome to apply.

**Benefits:**

- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.

• Social and Medical insurance

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We are an equal opportunity employer and encourage applications from all qualified individuals. We look forward to hearing from you!

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