• keep computer systems running smoothly and ensure users get the maximum benefit from them.
• install and configure computer hardware operating systems and applications.
• monitor and maintain computer systems and networks.
• Installing new software and hardware drivers and updating existing ones as needed.
• Logging all service requests and updating tickets as needed.
• provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues.
• troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• follow diagrams and written instructions to repair a fault or set up a system.
• support the roll-out of new applications.
• set up new users' accounts and profiles and deal with password issues.
• respond within agreed time limits to call-outs.
• work continuously on a task until completion (or referral to third parties, if appropriate).
• prioritize and manage many open cases at one time.
• Test and evaluate new technology.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.• Ability to diagnose and troubleshoot basic technical issues.• the ability to think logically• Excellent written and verbal communication skills.• Additional certification in Microsoft (MCSA), Cisco (CCNA)or similar technologies is a plus.• excellent listening and questioning skills, combined with the ability to interact • Attention to detail.• Good problem-solving skills.• BS degree in Information Technology, Computer Science or relevant field.Preferred Experience:• Microsoft Windows Desktop Environment 3 years (Preferred).• Microsoft Windows Server Environment 3 years (Preferred).• Active Directory