Customer Services Representative

Sharaf & Associates Team Member

Position Overview

Sharaf & Associates is seeking an outgoing, career-oriented professional to join their team. As a team member you will build and develop customer relationships within the USA business & professional community to promote our financial products & services.

Location: Dokki, 6th of October City

Industry: Finance/Insurance/Real Estate

Education & Years of Experience

• Bachelor’s degree from a recognized university
• 0-2 years of experience

Requirements

• Excellent English (spoken & written); English American accent preferable. Please note that this job requires you to be on the phone with prospects and clients that are based in the USA. Candidates with poor or broken English will not be accepted. 
• Must own laptop (minimum of i3 processor, 4GB RAM, 256GB hard drive)

Hours

• 5PM until 2AM
• Monday-Friday
• Saturday & Sunday off

Benefits

• Base salary (15,000LE+ monthly)
• Bonus paid on performance
• Training & Development program

Interview Process:

• 1st interview: Phone/Zoom
• 2nd interview: In-person
• Note: Interviews will be strictly in English

ResponsibilitiesUse a customer-focused, needs-based review process to educate customers about our products & services.Work with the agent to establish and meet sales & marketing goals.Develop leads, manage opportunities, schedule appointments, identify customer needs, and market the appropriate products and services.As a Team Member you will receive:Salary plus commission/bonusValuable experienceOngoing training & developmentGrowth potential & opportunity for advancementRequirementsFluent English (spoken & written)Enthusiastic about the role financial & insurance products play in helping people manage the risk of everyday life and realize their dreamsCompetitive edgeSelf-motivatedDetail orientedHighly organizedStrong follow up skillsTrainabilityAbility to make presentations to potential customersStrong communication, listening, and interpersonal skillsGood computer skillsStrong customer orientationSelf-confident with professional behavior & attitudeVery good time management skillsTeamwork & collaboration skillsTo apply, please send your CV via WhatsApp to +17327545336 along with a voice note introducing yourself and your background (please speak in English when sending voice note).