• Monitor relationships with existing customers through CRM systems
• Ensure the CRM system provides an effective sales funnel
• Develop and implement marketing techniques that will drive new customers
• Set specific marketing strategies to retain customers
• Plan and manage multi-channel marketing campaigns
• Suggest new methods to address customers’ needs
• Track marketing metrics and trends, like conversion rates and web analytics
• Assist with organizing promotional events to reach prospective customers
• Review and select CRM software that meets our company’s needs
• Conduct market research to follow trends and competition

•             Bachelor's degree in computer science•             4+ years of experience in Microsoft Dynamics CRM implementations.•             Solid experience in Microsoft Dynamics CRM configuration and custom development with a proven track of successful projects.•             Proven track of successful banking CRM projects•             Solid experience in Microsoft CRM configuration and custom development•             Solid understanding of CRM system components and modules•             Solid experienced in Microsoft CRM administration and development tools and technologies.•             Good Knowledge of MS CRM Application & MS integrated products•             Strong Knowledge of C#, ASP.NET, Ado.net, XML, SQL, SSRS•             Experience in front-end development, HTML, HTML5, JavaScript•             Must have online D365 experience including configuration and customizations•             Experience in SQL Server Administration is a plus•             Strong analytical skills and problem-solving skills•             Experience in banking projects is a plus•             Certification in Microsoft Dynamics CRM is a plus•             Certification in PMP is a plus