- Assist in the formulation of targets for individuals and teams
- Handle inbound and outbound calls from potential clients and provide exceptional customer service.
- Assist customers with inquiries, provide information about our services, and address any concerns they may have.
- Maintain accurate records of interactions and update the customer database.
- Collaborate with team members to ensure customer satisfaction and achieve sales targets.
- Anticipate escalation and take over calls when needed.
- Devise ways to optimize procedures and keep staff motivated.
- Keep management informed on issues and problems.
- Prepare monthly/annual results and performance reports.
Proven experience in a call center or customer service role (real estate knowledge is a plus but not required).Experience in customer service is essential.Proficient in English; knowledge of additional languages will be a definite plus.Working knowledge of MS Office.Outstanding communication and negotiation abilities.A results-oriented approach.Strong problem-solving abilities and the ability to handle difficult situations professionally.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.