- Receive calls from banks or card holders, confirming that the person on the phone is an authorized person.
- Process the client’s complaints and resolve them either individually or through other departments while insuring customer satisfaction.
- Reply to card holders when they request assistance and take actions within the policy set by the bank for NI’s Customer Service and request the client to visit the Bank branch or redirect the call to the concerned bank when they require actions not authorized by the bank.
- Forward incoming calls/issues to the concerned department or team when needed.
- Handling incoming issues (Jira, Mail & Fax) from client banks.
- Processing requests from acquiring banks sent by fax for cancellation of outstanding charges.
- Process Visa’s requests for emergency cash credit as well as emergency cards for clients travelling abroad whose card was lost or stolen.
- Changing card status (Activation, Lost, Stolen or Compromised) as per the client request.
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Min Education level acceptedBachelor’s degree from an accredited and recognized University Min Years and type of Experience accepted 0+ years of experience in a similar fieldLanguage:Very Good command of English language (Listening, Speaking, Reading and Writing) or equivalent to Upper Intermediate level. Required Candidate specifications Working on shift basisCustomer FocusSelf-confidenceExcellent Communication, Organization and Time Management SkillsAdditional skills Flexibility & AdaptabilityAttention to detailsProblem solving