- Respond to customer inquiries in a contact center environment
- Answering new user questions, billing inquiries, app walkthroughs, and resolving basic technical issues
- Proactively learning and keeping up to date on the latest product changes
- Maintaining or exceeding performance standards including customer satisfaction, quality and efficiency
- Providing accurate, valid and complete information by using the right methods/tools
Experience as a Customer Support Specialist or similar CS roleFamiliarity with our industry is a plusUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesflexible with rotational shifts 24/7flexible with the site locationif you are interested send a whatsapp massage on +21508777220HR/Aya Mohamed