- Monitor inbound & Outbound calls and evaluate agents performance concerning the quality of service offered through all channels.
- Manage auditing reports for Customer Care activities & transactions.
- Give recommendations for process improvements based on the customer experience and feedback.
- Design quality rules and guidelines to achieve the highest performances with team manager.
- Hold calibrations and meetings with managerial and non-managerial level to find common grounds and sustain system stability.
- Compile and track performance for teams and individual level.
Males & Females (Graduates Only)Excellent communication skillsCoaching skillsPrevious experience is the same field & Job title is a must.