- Serve as the primary point of contact for assigned clients/accounts
- Handling and solving client’s inquiries and complaints over the phone (Inbound Calls)
- Manage the full lifecycle of client relationships, from onboarding to ongoing support
- Responsible for making outbound communication and engagement campaigns for Clients.
- Respond to inquiries, address concerns, and ensure a high level of client satisfaction
- Coordinate with internal teams (e.g. leasing, property management, sales) to deliver exceptional service
- Maintain detailed records of client interactions and account activities
- Identify opportunities to upsell or cross-sell additional real estate services
- Provide regular status updates and performance reports to clients
- Identify areas for process improvements and suggest solutions
- 0-1 year of experience in a call center or customer service role (real estate knowledge is a plus but not required).- Excellent communication skills, both verbal and written.- Strong problem-solving abilities and the ability to handle difficult situations professionally.- Proficiency in using computer systems and familiarity with CRM software.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.