- Validate all the written reviews & rating out the platforms.
- Service quality monitoring.
- Assist the quality supervisor implementing and developing quality criteria.
- Ensure customer complaints are attended in a prompt manner and satisfactory resolved in a direct way with the clients.
- Channeling customer feedback to the business on timely basis.
- Ensure service surveys are conducted timely.
- Analyzing customer satisfaction rates and adhere to customer care standards.
- Assisting quality supervisor in recommending adequate resolution for customer complaints.
Bachelor degree tourism and hotels or any related field.2-3 years of experience in quality / customer complaint team.Good knowledge of TQM (Total Quality Management).Very good command of English.any second language will be a plus.Excellent command of M.S Office.