- Liaise with customers regarding all the visa requirements and related deadlines.
- Coordinates with embassies (websites) to secure appointments for the customers.
- Ensures all data and documents for the visa issuing is complete and valid.
- Preparing visa applications and other documents for visa issuing accurately and efficiently.
- Ensure all data on the system and all related documentations are complete and accurate.
- Communicates efficiently with customers regarding the agent handling visa issuing process.
- Communicates with the accounting department regarding all related financial matters.
- Tracking the visa issuing process with embassies and making sure that the passports are delivered on time.
- Liaise with travel operators regarding passports delivery.
- Handles petitions issues in case of visa rejection and follow-up efficiently until solved.
- Ensure that all cases and actions are updated on ODOO on time (as per KPIs).
Create & manage & close tourism files as per KPIs.
- Very good command of English language- At least 1 year experience in call centre or customer service job.- At least 1 year experience in visa applications (preferably in UK, Canada, USA)- Experience in ticketing & hotel reservation is a plus.