Gift Cards & Loyalty

• Monitor client's accounts and oversee loyalty transactions
• Manage and solve gift cards and loyalty card orders and inquiries
• Provide card inventory reports
• Coordinate the implementation of loyalty programs across various channels, including online platforms, mobile apps, and in-store.

Fraud Audit

• Investigate alerts and conduct trend analysis on customer profiles, groups, and behavior using internal data. Review past incidents to understand any gaps in coverage and help identify new avenues for fraud/abuse before they occur
• Conduct quality control reviews to ensure escalations are handled in compliance with existing policies and/or laws

Data Analytics

• Use data analytics to gain insights into customer preferences and trends, making informed decisions to optimize the program.

CS Collaboration

• Provide support to customers who have questions or issues related to the loyalty program.

General

• Task prioritization and resource planning within the projects and tasks for self
• Planning and organizing to effectively structure work assignments for timely delivery on system analysis assignments
• Quality Orientation to effectively perform assigned activities/tasks in a manner that consistently achieves high-quality standards or benchmarks.
• Freedom to make decisions to resolve problems without consulting Senior Manager, Card Systems Support, but advice later thus ensuring business operations continuity
• Team player and able to work with minimum supervision