- Provides customer focus services via site visit/phone calls and regular reports. Follows processes and standards to ensure quality service and adherence to state the requirements. Support Management, Project Managers, and share the needed document if needed.
- Audit the activities of soft service duties maintain company productivity standards.
- Perform essential soft service functions while meeting time standards.
- Meet the client to get customer feedback in regular basis.
- Record inspection results and notifies Soft service team of results and any correction needed.
- Checks quality of work performed and makes appropriate corrections and changes as necessary.
- Handles client complaints concerning soft service or refers problem to management for adjustment.
- Notifies soft service team of any needed corrective/preventive changes.
- Personally inspects all location daily to ensure the operation team are provided the standards.
- Maintaining accurate records in compliance with QA requirements.
- Resolve client complaints, ensuring client satisfaction.
B.Sc. or equivalentHas experience from 5 to 8 yearsProficient in the use of Microsoft Office.Excellent level “speak and write” of English