- Receive customer inquiries and complaints through emails, telephone calls, outbound calls, etc., and respond to customer questions in a timely and prompt manner and answer them;
- Responsible for recording, classifying and sorting out customer feedback;
- Identify important complaints, collect information to feed back to TL in a timely manner, and follow up;
- Follow the call center process, complete training and exams regularly, and obey TL's task assignment and mobilization
Age: 20-28 years' oldVery Good listening skillsVery Good communication (orally and written), interpersonal, and teamwork skillsHigh follow up and organizational skillsAbility to effectively interpret body language Ability to work under pressureVery Good command of English (written, orally)Very Good Computer skills (esp. MS Office applications)