- Respond promptly to customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently and effectively
- Maintain detailed records of customer interactions and transactions.
- Provide accurate, valid, and complete information to customers by using the right methods/tools.
- Follow up with customers to ensure their issues are resolved.
- Collaborate with other departments to resolve complex customer issues.
- Identify and escalate priority issues to the appropriate channels.
- Assist in the development and implementation of customer service policies and procedures.
- Gather customer feedback and share insights with the team to improve our products/services.
- Stay up-to-date with product knowledge and service changes.
High school diploma or equivalent; bachelor’s degree preferred. Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Familiarity with CRM systems and practices. Customer-oriented and able to adapt/respond to different types of characters. Strong problem-solving skills and the ability to think creatively . Ability to work independently and as part of a team. Sales Skills is a plus