- keep track of all delivery drivers
- actively ensure orders are completed
- assign delivery drivers to ongoing orders
Dispatch Operations:
- Effectively communicate with delivery drivers to provide instructions, updates, and any changes in delivery schedules.
- Monitor and track delivery vehicles in real-time using GPS systems.
- Handle incoming calls and emails from drivers, customers, and internal stakeholders.
Customer Service:
- Address customer inquiries and concerns related to deliveries promptly and professionally.
- Provide accurate and timely information regarding delivery status and estimated arrival times.
Data Entry and Record Keeping:
- Maintain accurate records of delivery schedules, driver assignments, and customer interactions.
- Enter and update information in the dispatch system, ensuring data integrity.
Problem Resolution:
- Proactively identify and address any issues that may impact delivery schedules.
- Collaborate with drivers and other team members to find solutions to challenges such as traffic, delays, or order changes.
High school diplomaFast typing with experience in data entryKnowledge of procedures and guidelines for emergency situationsdeals well with pressuredeals well with long working hours