About the opportunity

The Credit Collections Specialist is a key member of the A2C team and strongly oriented Cash Collection/Collection process enhancement and continuous improvement. The main focus of this role is to drive a cash mindset with a sense of urgency on Top Accounts and identifying areas of continuous improvement with the billing team, sales, operations and commercial.

You'll Get

• Create customer account collection analysis, Aging Reports
• Contact customers, via phone and e-mail, regarding their open invoices and billing disputes.
• Identify issues causing delay in payment
• Achieve set collection plans by completing customers’ visits.
• Reduce overdue amounts by strategic actions and standard collection actions
• To follow up reconciliation of the customers ( monthly, quarterly and yearly)
• Create Bad-Debt and Credit Memo Reports for your portfolio
• Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management
• Ensure customers received all issued invoices.
• Verify customers’ accounts balance with company’s balances to ensure proper reconciliation.
• Provide daily updates to ensure proper collections.
• Ensure receipt voucher is kept safe at all times and handed over to cashier when voucher is full.
• Ensure depositing the daily cash collections to the cashier.
• Escalate collection issues to Manager
• Monitor and report monthly KPIs
• Be part of the Project Team involved in the implementation
• Clearly communicate analysis and recommendations to leadership
• Perform Collections Department projects as directed by management.
• Cash application if required.